Privacy Policy

Country Music Hall of Fame® and Museum Privacy Policy

Welcome to the Country Music Hall of Fame® and Museum website, accessed through, and (collectively, the "Site"). This Site is owned and operated by Country Music Foundation, Inc. ("CMF").  CMF has created this Privacy Policy ("Policy") in order to evidence and further our firm commitment to privacy. The following Policy describes how we collect, protect and use information we receive from visitors to our Site.


There are two kinds of information websites can obtain about you:

(1) Anonymous Information: Anonymous Information is aggregate data that websites use to administer their sites. It may include such information as your browser type or your Internet Protocol (IP) address. CMF may from time to time retain third parties to help us collect and aggregate Site customer information.

IP Addresses. An IP address is unique string of numbers that is assigned to your computer by your Internet Service Provider. Web servers automatically identify your computer by its IP address. We use your IP address to help diagnose problems with our server, to administer our Site, avoid hacking attacks on the Site's server, and may use it to gather broad demographic information. We do not link IP addresses to any personally identifiable information, even if such information is voluntarily provided by a user.

Cookie Information. As is the case with many websites, our Site uses a technology called "cookies", which are small data files that are downloaded onto your computer. The use of cookies is standard practice on the Internet, and allows us to tailor your visits to our Site to your individual preferences. We may also contract with third party service providers who assign cookies to conduct Site tracking for us and provide us with aggregate data about Site traffic. Although most web browsers automatically accept cookies, you can change your browser to prevent cookies or notify you whenever you are sent a cookie. Even without accepting a cookie, you can still access most of the features on our Site.

(2) Personally Identifiable Information: Personally Identifiable Information is any information that personally identifies you, such as your name, email address or your telephone number. Sometimes this personal information is needed when you order merchandise from us online, subscribe to our email newsletter, sign up for our eCommunity, or when you contact us. We may ask you to provide us with personal information on a voluntary basis in certain areas of our Site. In particular, you may be asked to provide the following information:

User IDs and Passwords. To order merchandise from us online, we request that you create a login name and password. We will use this information to maintain your account and send you the merchandise you have ordered. We may also use this information to send you announcements of new Site features, special offers and promotional material that we think may be of interest to you. In the event that one of our advertisers or business partners desires to send our users a message by email, the message may be forwarded to us, and we will send it only to those users who have not opted out of receiving such information. You may elect not to receive such information by opting out as described below. This same user name and password will be needed and used to access the eCommunity.

Email Correspondence. Scattered throughout the Site are links or forms that can be used to contact CMF so you can tour as a group, learn about renting the Country Music Hall of Fame® and Museum for a private event, learn how to become a volunteer, comment, make a complaint, make suggestions, and ask questions. Your email address is required on this form so we can answer your questions, and we want your name, too, so we can address our answer in a mannerly way. CMF may put information from email on file, but does not currently share, sell, license or transmit this information with or to third parties without express authorization from you.


The information you share with us may be used in a few ways:

(1) Anonymous Information: Anonymous Information is used internally for Site administration, troubleshooting and to help improve the quality of the web pages. We may share such aggregated, non-personally identifiable information, such as demographics, with existing and prospective business partners and advertisers. We never connect aggregate information with Personally Identifiable Information, and none of the aggregate information we share will contain any information that identifies you individually.

(2) Personally Identifiable Information: Personally Identifiable information collected by CMF may be used for purposes including administration of the Site, order processing, management of sweepstakes and contests, and communications with you. From time to time, our advertising and promotional partners may desire to use your registration and other information to call to your attention to promotions and offers they believe might interest you. If you prefer not to receive direct communications sent by our advertisers or promotional partners, you will be given an opportunity to decline before you provide us any information we might use for this purpose. If you decline at the time you provide us with information, you will not receive email or other communications sent directly by our advertisers utilizing information collected from our Site, though we may on occasion send you information on their behalf. In all cases, however, we will use your information only as permitted by law.

We may also disclose Personally Identifiable Information if we are required to do so by law or we in good faith believe that such action is necessary to (a) comply with the law or with legal process; (b) protect and defend our rights and property; (c) protect against misuse or unauthorized use of the Site; or (d) protect the personal safety or property of our users or the public. Please note that we may not provide you with notice prior to disclosure in such cases.


Although most Country Music Hall of Fame® and Museum users indicate that they welcome details of offers and other promotional material about Country Music Hall of Fame® and Museum, as well as products and services provided by our business partners and advertisers, we support the right of our visitors to choose. You will be given the right to opt-out of receiving such information whenever you are asked to provide Personally Identifiable Information on this Site. If you do not opt-out at that time, but later decide that you do not wish to receive future communications of this nature, you can contact us at or at the address provided below, indicating that you no longer want to receive (a) information relating to our Site; or (b) information relating to products and services provided by our business partners and affiliates.  You may opt out via a link at the bottom of all of our email communication.


You have a right to know about the personal information that CMF holds about you, including the right to correct, amend or delete the information that CMF has on file if it is incorrect. If you wish to exercise these rights, please contact us by email or postal mail at the addresses below. You may also update contact info and preferences via the "update your profile" link in the eCommunity or at the bottom of all of our email communication.


This Site incorporates safeguards which we have deemed appropriate to protect the security, integrity, completeness, accuracy and privacy of the personal information we have collected. We have put in place reasonable precautions to protect information from loss, misuse and alteration. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just "surfing." While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. Our security and privacy policies are periodically reviewed and enhanced as required and only authorized individuals have access to the information you provide.

Security of information communicated by or to us over the Internet is of utmost concern to us; unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Please note that your email, like most, if not all, non-encrypted Internet communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use email to communicate information to us that you consider confidential. While we strive to protect your personal information, CMF cannot ensure or warrant the security of any information you transmit to us or through our Site, and you do so at your own risk. Once we receive your transmission, we will use reasonable efforts to ensure its security on our internal systems. Depending on the nature of the inquiry, your communication may be discarded or archived. If you wish, you may contact us instead via telephone at the numbers provided throughout our Site.


CMF endorses and subscribes to The Donor Bill of Rights for charitable givers as developed by the following four industry experts: American Association of Fund Raising Counsel, Association for Healthcare Philanthropy, Council for Advancement and Support of Education, Association of Fundraising Professionals. It is an industry-accepted policy and we believe that all quality charities should subscribe to the beliefs espoused here.


Protecting the privacy of children is very important to us. The Children's Online Privacy and Protection Act of 1998 ("COPPA") defines a "Child" as anyone under the age of 13. CMF strictly adheres to COPPA. For that reason, we do not collect or maintain information obtained through our Site from those we actually know are under 13.


For your convenience, this Site provides links to various websites or sponsors that we do not control. When you click on one of these links, you will be transferred out of our Site and connected to the website of the organization or company that you selected. We are not responsible for the nature, quality or accuracy of the content or opinions expressed in such websites, and such websites are not investigated, monitored or checked for quality, accuracy or completeness by us. Inclusion of any linked website on our Site does not imply or express an approval or endorsement of the linked website by us, or of any of the content, opinions, products or services provided on these websites. Even if an affiliation exists between our Site and a third-party website, we exercise no control over linked sites. Each of these linked sites maintains its own independent privacy and data collection policies and procedures. While CMF expects others to respect the privacy of our users, CMF cannot be responsible for the actions of third parties. If you visit a website that is linked to our Site, we encourage you to consult that website's privacy policy before providing any personal information and whenever interacting with any website.


This Site is controlled, operated and administered entirely within the United States. By using this Site, you signify your agreement to the terms of our Privacy Policy. If you do not agree with this Policy, please do not disclose any personal information through this Site. This Policy and the use of this Site are governed by Tennessee law. Any claim related to the Site or this policy shall be brought in a federal or state court in Davidson County, Nashville, Tennessee, within one year after the claim arises. Users of the Site consent to the jurisdiction and venue of such courts as the most convenient and appropriate for the resolution of disputes concerning this Policy. This Policy and the notices outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any third party.


CMF may modify this Policy at any time, at its discretion, and modifications are effective upon being posted on this Site. You are responsible for reviewing this Policy periodically to ensure that you are aware of any changes to it.


We welcome your questions, comments and all feedback pertaining to your privacy or any other issue with regard to our Site.

At any time, you may revoke your consent, cease further use of your email address to send you updates, and direct us to delete the information you have supplied. Although it is not always possible to remove or modify information in the databases, we will make reasonable efforts to do so. If you have given us information for one of the third parties we mentioned above and we have already passed it on, we cannot delete or change the information.

In the event that you have given us Personally Identifiable Information in the past and then have second thoughts or want to update it, you may send an email, contact us by regular mail or update via the eCommunity section of our Site:


Address: Director of Communications
Country Music Foundation, Inc.
222 Fifth Avenue South
Nashville, Tennessee 37203

Telephone: (615) 416-2001


Last Updated: October 15, 2009



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